Shipping policy

At Shop.Polaris-Models.co.uk, we are committed to ensuring that your orders are processed and delivered as quickly and efficiently as possible. Please review our shipping policy below for details about our delivery options, processing times, and other important information.

Processing Time

  • All orders are processed within 1-2 business days from the time the order is placed. Orders are not processed or shipped on weekends or holidays.
  • Once your order is processed, you will receive an email confirmation with tracking details (if applicable) once your order has been dispatched.

Shipping Methods and Delivery Time

We offer a variety of shipping methods to meet your needs. The exact delivery time will depend on the shipping method selected during checkout and the destination address.

  • Standard Delivery (UK): Estimated delivery time is 3-5 business days from dispatch.
  • Express Delivery (UK): Estimated delivery time is 1-2 business days from dispatch.
  • International Shipping: Delivery times vary depending on the destination country. Standard international delivery typically takes 5-15 business days. Please note that customs processing may cause delays.

Shipping Costs

  • Shipping costs are calculated at checkout based on the size, weight of your order, and destination.
  • Free Shipping: We offer free UK standard shipping on orders over £50.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email. You can use this tracking number to check the status of your order at any time on the carrier’s website.

Delivery Issues and Missing Packages

  • If your order has not arrived within the estimated delivery time, please contact our customer service team immediately. We will assist in resolving any issues with lost or delayed shipments.
  • Any delivery issues must be reported to us within 30 days of the order's estimated delivery date.

Customs and Import Duties (for international orders)

  • For international shipments, the recipient is responsible for any additional customs duties, taxes, and fees imposed by the destination country. These charges are not included in the shipping fees and must be paid directly to the customs authority.

Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We cannot be responsible for delays or lost packages due to incorrect or incomplete address details.

Returns and Exchanges

For information about returns, exchanges, and refunds, please refer to our Returns Policy.

If you have any questions or concerns regarding shipping, please feel free to contact our customer service team at info@polaris-models.co.uk.

Thank you for shopping with Shop.Polaris-Models.co.uk!